FAQ
Frequently Asked Questions
"We understand that buying diamond jewelry is a special experience, and you may have questions along the way. Below, we've compiled answers to some of the most common inquiries we receive about our lab-grown diamonds, purchasing process, and more"
Lab-Grown Diamonds
Lab-grown diamonds are real diamonds, crafted in a laboratory setting. They have the same physical, chemical, and optical properties as mined diamonds and are virtually identical to the naked eye. The only difference lies in their origin – grown above the earth rather than mined from it.
Lab-grown diamonds are created using advanced technology that replicates the natural diamond-growing process, offering the same brilliance and quality as mined diamonds. The main differences are their ethical sourcing, eco-friendly production, and more affordable price.
Yes, all our lab-grown diamonds are independently certified by reputable gemological institutes like IGI and GIA, ensuring they meet industry standards for cut, clarity, color, and carat weight.
Purchasing & Customization
We recommend considering the 4Cs – Cut, Clarity, Color, and Carat Weight – to find a diamond that fits your preferences and budget. Our Diamond Guide provides a detailed explanation of these factors to help you make an informed decision.
Absolutely! We offer bespoke jewelry design services where you can work with our experts to create a piece that is uniquely yours. From selecting the perfect diamond to designing the setting, we’ll guide you through every step.
The custom design process typically takes 2-4 weeks from consultation to completion, depending on the complexity of the design and your feedback during the creation. We will keep you updated throughout the process to ensure your vision is realized perfectly.
Ordering & Payments
We accept all major credit and debit cards (Visa, MasterCard, American Express), bank transfers, and secure online payment methods like PayPal. All payments are processed securely.
If you need to make changes or cancel your order, please contact us within 24 hours of placing it. Once the order is in the production phase or shipped, changes and cancellations may not be possible.
Yes, we offer flexible financing and installment options to make your diamond purchase easier on your budget. Please contact our customer service team for more details.
Shipping & Delivery
Yes, we ship worldwide! Our delivery partners ensure your package arrives safely and securely, with shipping times varying based on your location. Please refer to our Shipping Policy for estimated delivery times.
Yes, every order is fully insured during transit until it arrives at your doorstep. We take extra precautions to package your jewelry securely, ensuring it reaches you in perfect condition.
Once your order is shipped, you will receive a tracking number via email to monitor your package’s progress. You can track your order through our website or the courier’s tracking system.
Returns & Exchanges
We offer a hassle-free 30-day return policy on all non-customized jewelry. If you’re not satisfied with your purchase, you can return it for a full refund or exchange, provided it is in its original condition. Custom and engraved items are final sale.
To return or exchange an item, please contact our customer service team to initiate the process. They will guide you through the steps and provide a return shipping label for a smooth and secure return.
Yes, once we receive and inspect the returned item, you will be issued a full refund to your original payment method, minus any shipping fees if applicable.
Jewelry Care & Warranty
To keep your diamonds sparkling, clean them regularly with warm soapy water and a soft brush. Store them separately in a fabric-lined box to prevent scratches. For more care tips, visit our Diamond Care Guide.
Absolutely! We offer resizing, cleaning, and maintenance services to keep your jewelry in pristine condition. Simply contact our team, and we’ll arrange a service appointment for you.
Yes, all our jewelry comes with a one-year warranty that covers manufacturing defects. If you experience any issues, please contact our customer support for inspection and repair options.